Each product is unique and made exclusively for your order. We do not produce goods to stockin warehouses like it is done in mass market. We value personal approach. After you submit your order though our manager, we will deliver it to you within 3 (for posters) or 7 days (for clothes).We process orders on Mon-Fri, 10 am-7 pm. If you’re reading this, it means that you have successfully proceeded with your order!.
If you’re reading this, it means you already selected items. You did everything right!
Pay for your CLAN-P order in one of the following methods:
Pay in cash to the courier upon delivery in Kyiv or to the manager when picking up your order from our office (prior arrangement required).
Cards Visa / MasterCard
Payment by Visa / Master Card are processed though LIQPAY by Privatbank. Please note that CLAN-P doesn’t receive your card information. All LIQPAY payments are secured by the one-time password system. The password is sent to you by sms.
You can pay for your order through PayPal. Email us to [email protected]to request this option.
Orders are delivered according to the shipping method you selected on the checkout. Delivery cost is automatically included in the total amount (except for the items with specific delivery cost). Delivery time may vary depending on the delivery method. When you submit your order, our manager will notify you about the estimated delivery date.
We keep your pick-up orders in our office for 5 calendar days. After that, we cancel them.
Delivery in Kiev is covered by a courier service. In winter our couriers walk, in summer they ride bikes. Delivery cost is 40 UAH. Please note that under Kyiv we mean the locations that are served by more than one transportation mode so the courier won’t get lost or get in trouble. For example, Concha Zaspa, Belichi and Kotsyubynske are out of the picture, unfortunately.
Delivery within Ukraine is performed via “Nova Poshta” (on the “Warehouse-warehouse” basis). Usually, delivery timeis 1-2 days from the date of order dispatch. All orders for delivery are confirmed by our manager during the second call. Delivery cost is calculated according to the price range of “Nova Poshta”.
Delivery to the areas where“NovaPosta” is not represented is performed via “Ukrposhta”.
Our manager will notify you about the estimated delivery cost.
You get free shipping for your orders over 2000 UAH.
If you are not satisfied with the quality of our product, you are entitled to get a refund or an exchange. The exception is the case when you want to exchange an item due to the fact that it doesn’t fit in size (for clothing). It is not a legitimate reason for a refund or exchange. To avoid this situation, please see our size & measurements chart.
We respect the law in general and the consumer protection law in particular.
Abroad delivery is handled by “Ukrposhta”. Unfortunately, when it comes to this shipping service, the delivery time is often unpredictable – 7 – 30+days, depending on the destination country. All orders for delivery are confirmed by our manager. They will notify you about the estimated delivery cost (approximately – 350 UAH per unit of goods).